¶ High Ping Help
If your ping is too high, you may diagnose it, and send a results to our Support for review.
- Download and install PingPlotter
- Type live.playernetgames.net in target field
- Click the green play button to start monitoring
- When the issue occurs, click File > Share > Create Share page, and send link to our Support.
If the high ping issue is common, try starting PingPlotter before the problem happens, and stop it after the issue appears.
To restart session you can click black down arrow and choose "Reset and Restart" or use [CTRL] + [R].
¶ aaDebug Addon
Use aaDebug to display real-time Ping and FPS charts over time. This tool helps identify early-stage ping fluctuations before they become major issues. It is more convenient than using Ctrl + X alone (although both should be used together).
aaDebug is a simple first step for diagnosing performance issues, especially for players who prefer an easier method before moving on to PC-based debugging tools.